Dubai Aquarium and Underwater Zoo Experience

• Admission to Dubai Aquarium & Underwater Zoo, according to the selected ticket.

• Access to the Aquarium Tunnel.

• Access to the Underwater Zoo.

• Opportunity to observe a variety of marine animals and aquatic habitats.

• Access to Penguin Cove, if included in the selected ticket.

• Access to daily presentations, subject to the venue schedule.

• Digital or mobile ticket for entry, where provided.

• Additional experiences, such as Glass Bottom Boat rides, fish feeding, and animal encounters, only if included in the selected package.

  Please check option wise inclusions before the booking

• A child must be accompanied by an adult at all times.

• Change into swimwear before entering the water; regular clothing is not permitted on the rides or in the pools.

• No refunds are given for unused or partially used services, or if entry is refused due to improper attire.

• Outside food, beverages, and alcohol are not allowed inside the park.

• Some zones may have age or height restrictions for safety reasons.

• Enter all pools and attractions feet first; diving is not permitted.

• Park timings may change depending on the season or special events; check the Aquaventure World website for updates.

Child age: 2-15 Yrs

Infant age: 0-2 Yrs

Free Cancellation 24 hours Prior

• Cancellations made 24 hours or more before the tour start time: full refund.
• Cancellations made less than 24 hours before the tour start time: no refund.
• No-show: the full booking amount is charged.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

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