Dolphin Bay Atlantis

• Transfers (as per option selected) 
• Access to Marine experiences at Atlantis The Palm (as per option selected).
  
• Changing Rooms & Showers for use during the experience.
• Towels & Lockers – for your use during the experience.

      NOTE: Please check Option wise inclusions for every product before booking

• Carry a valid ID or passport with you during the activity.
• Children under 12 must be accompanied by an adult.
• Guests joining a swim or deep-water program should be confident swimmers; the deep-water area is around 5.5 metres deep.
• Hotel transfer from areas outside central Dubai can be arranged on request, subject to a surcharge.
• Do not wear accessories such as watches or earrings during any dolphin or sea lion activity, as they can injure the animals.
• Arrive 30 minutes before your session to collect your wristband at the ticketing counter; buggies take you to the program location.
• Eating, drinking and smoking are not allowed inside the vehicle during any tour that includes a transfer.
• Please Note : For a limited period, Lost World Animal interactions will now include complimentary waterpark admission ticket for all guests

• Arrive at Dolphin Bay OR Atlantis Aquarium at the designated time as per your selected booking
• Begin your dolphin experience with a briefing by the knowledgeable staff.
• Enjoy an educational and interactive session to learn about dolphins and their behaviors.
• Experience the interaction under the guidance of experienced trainers.
• After your dolphin interaction, explore the rest of Atlantis, The Palm.
• Enjoy some relaxation time at the beach or by the poolside.

Child age: 3-7 Yrs

Infant age: 0-3 Yrs

Free Cancellation 24 hours Prior

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Why should I make a booking with you?

• How can I make the Payment on your Website & is it Secure?

• When will I receive the voucher after the payment is done? 

• Will I get a reference number for my booking? 

• For tours inclusive of transfers, do you offer to Pick up Service from any place? 

• Do you provide tickets attractions in the Country?

• Can I produce an eVoucher at the time of my Tour?

• How long will it take for the refund of my canceled tour?

• Is it possible for me to change or postpone the travel date once the booking is done? 

• Can I book multiple tours at a time?

• Do you offer a selection of Hotels on your Website for Packages?

• Should I reconfirm my booking before the travel date? 

• Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do? 

• Upon making the reservation and payment, how will I confirm whether or not it has been received by you? 

• How can I share my experience with you?